Arabic Support Representative

Job Description

• Ad-hoc administrative tasks and requests.
• Manage client incoming emails, tickets, and chats.
• Collect KYC documents on Retail/Institutional Clients.
• Close cooperation with the company’s departments for assurance client satisfaction.
• Monitor the day-to-day flow and report any inconsistencies in company’s procedures and platforms.

Skills/Requirements

• Good MS Office knowledge.
• Experience with CRM Systems.
• Excellent communication skills.
• Minimum of 3 years experience in the Forex/Financial Industry.
• Strong multitasking and decision-making skills and systematic thinking.
• Extremely organized, focus on quality of work and a strong eye for detail.
• Outstanding verbal and written communication skills in Arabic and English.
• Minimum of 2 years’ experience in a Backoffice and/or Customer Support role.
• Additional languages will be considered an advantage (German).
• University Degree in Accounting, Finance, Business Administration, or related field will be considered an advantage.

Benefits

• 23 days annual leave.
• Private health Insurance.
• Working hours, Monday-Friday 09:00-18:00.
• Sponsorship of role-related training and certifications.
• Competitive remuneration based on experience and skills.

Si estás interesado en unirte a nuestro equipo, envíanos un correo electrónico con tus expectativas salariales y fecha de disponibilidad. Envía tu CV a [email protected]