Arabic Support Representative
Full-time
In-house
إغلاق على 30-06-2024
THUNDER MARKETS is a Seychelles licensed fast growing CFD Broker. We are looking for proactive, dynamic individuals who will join our team today!
Job Description
- Ad-hoc administrative tasks and requests.
- Manage client incoming emails, tickets, and chats.
- Collect KYC documents on Retail/Institutional Clients.
- Close cooperation with the company’s departments for assurance client satisfaction.
- Monitor the day-to-day flow and report any inconsistencies in company’s procedures and platforms.
Skills/Requirements
- Good MS Office knowledge.
- Experience with CRM Systems.
- Excellent communication skills.
- Minimum of 3 years experience in the Forex/Financial Industry.
- Strong multitasking and decision-making skills and systematic thinking.
- Extremely organized, focus on quality of work and a strong eye for detail.
- Outstanding verbal and written communication skills in Arabic and English.
- Minimum of 2 years’ experience in a Backoffice and/or Customer Support role.
- Additional languages will be considered an advantage (German).
- University Degree in Accounting, Finance, Business Administration, or related field will be considered an advantage.
Benefits
- 23 days annual leave.
- Private health Insurance.
- Working hours, Monday-Friday 09:00-18:00.
- Sponsorship of role-related training and certifications.
- Competitive remuneration based on experience and skills.
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